Recently I heard someone mention that businesses should use Facebook to create a vision of life for their customers. I couldn’t agree more! Create an experience with your Facebook page and you’ll be far more successful than if you’re simply peddling your wares.
I cringe every time I see a business post something like, “Need a good plumber? Call Joe at blah blah blah.” Before I call Joe, he better give me a good reason for calling him. For example, has Joe spent time on his Facebook page providing helpful plumbing reminders like turning off the outdoor water spigot before winter rolls around? Is Joe answering questions on his Facebook page that customers are posting? Has Joe shared a photo of an oversized tub filled with bubbles surrounded by candles? Something that inspires me to upgrade my bathroom?
Take a look at your own Facebook page. A critical look. Are you creating a vision of life for your customers on your page? Are you showing photos that draw them in and make them want to be a part of that photo? Do you provide tips and knowledge to improve the quality of their life? Or are you simply broadcasting why they should tell all their friends about you?
Make sure you’re providing value and having authentic conversations on Facebook. For example, if someone complains about algae in their pond, provide feedback on why they might be having that problem as opposed to saying, “call me and I’ll fix it for you.” Once you provide them with knowledge and insight, they’ll grow to trust you. And once you have their trust, you’ll likely have their business, as well.
Pond builders and retailers have the ideal opportunity for creating a vision of life for customers. Photos of children playing in a waterfall, families dining on their patio by the pond, butterflies and frogs visiting a water feature, the family dog sticking his nose in the pond to play with the koi … all of these images create a vision of enjoyment and relaxation for your customers.
On occasion, it’s okay to promote your business, just don’t let it hog the conversation. Follow a 70/30 rule of thumb for your Facebook posts. 70% of your posts should create a vision of life … the other 30% can be promotional. If you keep in mind that Facebook is a community site where people connect and share life, you’ll find you have greater success.